The Avaya 9608 is a SIP-based IP deskphone designed for business communication, featuring a backlit display, intuitive navigation, and programmable buttons for enhanced productivity․
1․1 Overview of the Avaya 9608 IP Deskphone
The Avaya 9608 IP Deskphone is a reliable, SIP-based communication device designed for businesses; It features a high-resolution backlit display, intuitive navigation, and a user-friendly interface․ Part of the 9600 series, this phone supports advanced call management, programmable buttons, and seamless integration with Avaya systems․ Its sleek design and robust functionality make it ideal for office environments, offering crystal-clear audio quality and essential features for efficient communication․
1․2 Key Features and Benefits
The Avaya 9608 IP Deskphone offers a range of features designed to enhance productivity․ With a high-resolution backlit display and intuitive navigation, users can easily access call options and settings․ The phone supports 24 programmable buttons, allowing customization for frequently used functions․ Crystal-clear audio and wideband support ensure superior sound quality․ Its built-in speakerphone and compatibility with SIP make it ideal for modern office environments․ These features provide a seamless and efficient communication experience․
Physical Features of the Avaya 9608
The Avaya 9608 features a high-resolution backlit display, 24 programmable buttons, and a built-in speakerphone․ It also includes USB ports for accessory connectivity and a 3․5mm headset jack․
2․1 Display and Navigation
The Avaya 9608 features a high-resolution, backlit display that provides clear visibility of call details, menus, and directories․ The phone includes a four-way navigation key for easy scrolling and selection․ The select button allows users to confirm choices, while soft keys offer context-sensitive options․ The display supports visual feedback for call status, notifications, and feature activation, making navigation intuitive and user-friendly․ This design ensures efficient operation and enhances the overall user experience․
2․2 Programmable Buttons and Indicators
The Avaya 9608 features 24 programmable buttons for customization, allowing users to assign functions like call forwarding, speed dial, or feature access․ These buttons are labeled on the display for easy identification․ The phone also includes LED indicators for line status, call activity, and message waiting․ The indicators provide visual feedback, ensuring users can quickly assess call states and system notifications․ This flexibility in button customization and visual cues enhances user efficiency and streamlined communication management․
2․3 Audio and Connectivity Options
The Avaya 9608 delivers high-quality audio with its HD voice support and integrated full-duplex speakerphone, ensuring clear and natural-sounding calls․ The phone also supports wireless headset connectivity for hands-free communication․ Connectivity options include a USB port for device integration and a Gigabit Ethernet interface for reliable network performance․ These features combine to provide a robust and flexible communication experience, catering to diverse workplace needs and preferences․
Initial Setup and Configuration
The Avaya 9608 phone setup involves connecting the device, powering on, and configuring network settings for seamless integration into your communication system․
3․1 Connecting the Phone
To connect the Avaya 9608 phone, start by linking the Ethernet cable to the LAN port on the phone and the other end to your network switch․ Ensure the phone is powered either through Power over Ethernet (PoE) or by using the provided power adapter․ Once connected, the phone will automatically detect and configure network settings․ The LED indicators will light up to confirm connectivity․ Follow the on-screen prompts to complete the initial setup process for optimal performance․
3․2 Powering On and Basic Network Configuration
After connecting the phone, power it on using PoE or the provided adapter․ The phone automatically detects network settings and initializes․ The LED indicators will flash to confirm power and connectivity․ Once powered on, the phone obtains an IP address and registers with the server․ Follow the on-screen prompts to complete basic configuration, such as setting date and time․ Ensure the phone is connected to the correct VLAN and DHCP settings for proper network integration and functionality․
3․4 Mounting Options (Desk or Wall)
The Avaya 9608 supports both desk and wall mounting, offering flexibility for installation․ For desk use, simply place the phone on a flat surface․ Wall mounting requires a compatible bracket, ensuring secure installation and saving desk space․ Use the provided screws and wall anchors to attach the bracket firmly․ The phone can then be snapped into place, ensuring stability and proper alignment․ This option is ideal for environments where desk space is limited or for aesthetic preferences․
Making and Managing Calls
The Avaya 9608 allows users to make calls using the handset, speakerphone, or headset․ It supports call hold, transfer, and conference features, enhancing call management efficiency․
4․1 Placing and Receiving Calls
To place a call on the Avaya 9608, lift the handset or press the speaker button․ Dial the number using the keypad․ For external calls, press 9 to access an outgoing line․ To receive a call, lift the handset or press the speaker button․ The phone also supports headset use for hands-free calling․ Soft keys provide quick access to features like hold and transfer, streamlining call management and enhancing user experience․
4․2 Call Hold and Transfer
To place a call on hold, press the Hold soft key during an active call․ The caller will hear music on hold until you retrieve the call by pressing Hold again․ For call transfer, press the Transfer soft key, dial the target extension or number, and press Transfer to complete․ You can also perform a blind transfer without announcing the call․ Use the navigation key to scroll through options and manage multiple calls efficiently with these intuitive features․
4․3 Conference Calling and Call Park
To initiate a conference call on the Avaya 9608, press the Conference soft key during an active call․ Dial the participant’s number and press Conference again to add them to the call․ For call park, press the Park soft key, and the system will assign a park slot․ To retrieve the call, dial the park slot number from any phone․ This feature allows efficient call management and collaboration during meetings or team discussions․
Advanced Features and Settings
The Avaya 9608 offers advanced features like call forwarding, do not disturb, and voicemail setup․ Users can customize ring tones and alerts for personalized notifications, enhancing productivity and convenience;
5․1 Call Forwarding and Do Not Disturb
The Avaya 9608 allows users to enable Call Forwarding, redirecting incoming calls to another extension or external number․ To activate, press the CALL FWD key, enter the target extension, and save․ The CALL FWD key lights up, indicating the feature is active․ For Do Not Disturb, incoming calls are sent directly to voicemail․ Activate via the Menu under Settings or a programmable button․ A visual indicator confirms the mode is on, minimizing interruptions during focused work or meetings․
5․2 Voicemail Setup and Access
To set up voicemail on the Avaya 9608, press the Messages button or dial the voicemail access code․ Follow the prompts to create a greeting and PIN․ The message waiting indicator (top right light) flashes when new messages arrive․ Access voicemail by pressing the Messages button or through the Menu under Voice Mail Settings․ Users can also configure voicemail notifications and manage messages directly from the phone interface, ensuring efficient communication management․
5․3 Customizing Ring Tones and Alerts
The Avaya 9608 allows users to customize ring tones and alerts for a personalized experience․ Access the Menu, navigate to Settings, and select Ringer Options․ Choose from predefined tones or upload custom tones via the administrator portal․ Additionally, users can enable visual alerts, such as the message waiting indicator, to stay informed about incoming calls and voicemails․ This feature ensures users can tailor notifications to their preferences, enhancing productivity and convenience․
Using the Avaya Menu System
The Avaya Menu System provides easy access to phone settings, call history, and customization options․ Use the navigation keys to explore features like call logs and directories․
6․1 Navigating the Main Menu
Access the Avaya 9608’s main menu by pressing the Avaya Menu button․ Use the navigation keys to scroll through options like Options & Settings and Call History․ Press OK to select a menu item and Back to return․ Customize settings, view recent calls, and manage directories effortlessly․ The menu system is intuitive, allowing users to personalize their phone experience with features like ringtone selection and display adjustments․
6․2 Accessing Call History and Logs
To access call history on the Avaya 9608, press the Menu button and navigate to Call History․ Use the arrow keys to scroll through missed, answered, and dialed calls․ Each entry displays the caller’s name, number, date, and time․ Press Details for more information․ You can also filter calls by type or delete entries․ This feature helps track communication efficiently and retrieve important contact details when needed․
6․3 Personalizing Phone Settings
Users can customize their Avaya 9608 phone settings by accessing the Menu and selecting Options & Settings․ From there, you can personalize ring tones, adjust volume levels, and modify display settings such as brightness and contrast․ Additionally, language preferences can be changed to suit individual needs․ Programmable buttons can also be labeled for quick access to frequently used features․ These personalization options enhance user experience and streamline daily communication tasks efficiently․
Directory and Contact Management
The Avaya 9608 allows users to access and search directories, manage personal and shared contacts, streamlining communication by efficiently organizing and retrieving contact information․
7․1 Accessing and Searching the Directory
The Avaya 9608 allows easy access to the directory through the phone’s menu system․ Users can navigate to the directory option, browse through stored contacts, and search for specific entries using the keypad or arrow keys․ The directory can display both internal and external contacts, making it convenient to locate callers quickly․ This feature streamlines communication by providing quick access to frequently called numbers and names, enhancing productivity and efficiency in business environments․
7․2 Managing Personal and Shared Contacts
The Avaya 9608 allows users to manage both personal and shared contacts seamlessly․ Personal contacts can be added, edited, or deleted directly from the phone’s directory menu, while shared contacts are accessible through the corporate directory․ Users can organize contacts into groups for easier access and distinguish between personal and shared entries using labels or unique identifiers․ This feature ensures efficient contact management, enabling quick access to frequently contacted individuals and teams within the organization․
Maintenance and Troubleshooting
Regular firmware updates ensure optimal performance․ Common issues like connectivity problems can be diagnosed via the phone’s menu or by resetting to factory settings if needed․
8․1 Updating Firmware and Software
Regular firmware updates are essential for optimal performance․ The Avaya 9608 supports updates via the phone’s menu or administrator settings․ Users can access updates by navigating to Administrator Settings and selecting Firmware Update․ Ensure the phone is connected to the network or use a USB device for local updates․ After updating, the phone restarts automatically․ Always verify the firmware version post-update to confirm success․ Refer to the user manual for detailed steps and compatibility guidelines․
8․2 Diagnosing Common Issues
Common issues with the Avaya 9608 can often be resolved through basic troubleshooting․ Check the network connection for stability and ensure the phone is properly configured․ Restarting the device can resolve temporary glitches․ For registration errors, verify server details in the phone settings․ Audio issues may require checking headset or speaker settings․ Use the phone’s diagnostic tools or consult the user manual for detailed troubleshooting guides․ If problems persist, contact your system administrator for further assistance․
8․3 Resetting the Phone to Factory Settings
To reset the Avaya 9608 to factory settings, access the admin menu by pressing Home > Settings > Advanced > Admin Settings․ Enter the admin password, then select Reset to Defaults․ Confirm the action to restore the phone to its original configuration․ Note that this will erase all customization, so ensure all settings are backed up before proceeding․ The phone will reboot automatically after the reset is complete․
The Avaya 9608 IP Deskphone is a powerful communication tool designed to enhance productivity and user experience․ With its intuitive interface, advanced features, and robust functionality, it meets the demands of modern business environments․ By following this guide, users can fully leverage its capabilities, from basic call management to advanced settings․ Regular updates and proper maintenance ensure optimal performance, making the Avaya 9608 a reliable choice for seamless communication․